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–For Instructions for Outlook 2007 –For Instructions for Outlook 2011 –For Common errors and troubleshooting Step 2: Uncheck the box next to Download changes since last Send/Receive.In the Information to download section, select Full Details and in the Address Book section, choose \Global Address List. **NOTE** Please read this section carefully, or your update will not work!!
However, if you need to the address book to update sooner you will need to force an update by manually starting the synchronization process.
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Normally, the offline global address book will be updated in a regular interval in Outlook, such as every 30 minutes.
If you are not seeing correct contact information in the GAL for someone that has a valid email address (i.e.
someone who just received a CUMC email account, a new student, someone who recently changed their directory information) please use the steps below to synchronize your computer's locally cached version of the GAL.
They do for my colleague sitting next to me, so I don’t think it is a server misconfiguration or something like that.